Returns & Shipping

We pride ourselves on FAST standard shipping! Give us a try and you'll be very pleased with how quick our standard shipping is!


EXTENDED HOLIDAY RETURN POLICY:
We have extended our return policy for the Holiday season!
All items purchased October 1 2018 through the end of the year have until Jan 31 2019 to receive store credit or exchange if above criteria for returning is met.
GIFT EXCHANGES- You must have the gift receipt, original receipt, or be able to provide the gift purchaser's name for us to locate the item in our records to be able to exchange or issue credit. If you do not have one of these things we cannot guarantee we can allow and exchange, and cannot issue a credit.

 ALL RETURNS ARE FOR STORE CREDIT OR EXCHANGE ONLY. WE DO NOT OFFER REFUNDS.

  • Exchanges will be accepted within 30 days of the original shipment date.
  • Items must be sent back in original unworn condition with all tags still attached. Must be unworn, unwashed, and scent free. Must be clean. No deodorant stains, makeup, etc.
  • All clearance items are FINAL SALE. All accessories are FINAL SALE including cups, jewelry, scarves, and hats.
  • Shipping an exchange back is the responsibility of the customer. Please make sure to use a shipping method with tracking. We are not responsible for items lost in transit.
  • You will need to include your return form with your order. If you no longer have it another can be printed at the bottom of this page.
  • If an item that does not meet our exchange criteria is shipped back to us the item will be refused and shipped back to the customer. You will not receive a credit or an exchanged item.
  • After we've received your return and it's been approved and processed we will issue you a store credit code to redeem online in the form of a gift card. Please allow up to 5 business days after receiving your return for processing. You will receive your code or exchange shipping notification after we've received your return and after the 5 day processing window. 
  • Please note our items sell quickly, so we cannot guarantee an item will still be in stock if you need to exchange. You may have to take a store credit or choose a different item.
  • Gift certificates are non exchangeable and non refundable.
  • ORDERS CANNOT BE CANCELLED. If you need to change something, please contact us by calling 405-936-0680 Mon-Fri 10-7.
  • DISCOUNT CODES ARE NEVER VALID ON A GIFT CARD PURCHASE
  • Not happy with your purchase and it doesn't meet these guidelines? Give us a call and talk to us about it! We will do our best to make sure you end up pleased! 

Shipping

  • Standard shipping rates: $2.50 flat rate for orders shipping within Oklahoma. $5.00 flat rate for orders shipping outside of Oklahoma within the US. We pride ourselves on speedy standard shipping! Orders almost always ship next day and you will receive them speedy after they leave our warehouse! Give us a try and see! 
  • We offer free standard shipping on all orders of $50 or more. *after any discounts offered, before tax. 
  • Orders shipping to APO for military always ship FREE as a thank you to our military!
  • We now offer an expedited USPS 2 day express option! You may choose this option at checkout. PLEASE NOTE THE FOLLOWING: Expedited USPS Priority Express is our fastest shipping method with an estimated arrival time of 2 days. All expedited Priority Express orders placed before 1:00pm CST will be processed and shipped the same day. BUSINESS DAYS ONLY. Orders placed after 1:00pm CST will be processed and shipped the following BUSINESS DAY. Expedited 2 day shipping is not available weekends or Holidays and estimated arrival time needs to consider holidays and weekends as well. Orders placed after 1:00pm CST on Friday will not be processed until Monday. Expedited Priority express shipping excludes Holidays. Cost is $15 expedited express shipping within Oklahoma and $24 for expedited express shipping outside of Oklahoma. 
  • We ship within the United States and to APO. We currently do not ship to Canada or other international countries.
  • We ship primarily USPS (Postal Service). *Yard sprinklers and heavy items will ship UPS. 
  • A shipping confirmation email will be sent to you once the order has been fulfilled. Please note the tracking number may not be valid until the package has been scanned in by the carrier. For example, if an order is fulfilled late Friday afternoon, you may receive a tracking number but not be able to track the package until it leaves Monday. Keep this in mind on Holidays as well.
  • For standard shipping orders: We pride ourselves on our FAST standard shipping!! We average anywhere from 1-3 business days to process your order. (Typically we get orders placed Mon-Fri shipped out next day.) Once order is processed and payment has been fully received and approved it will ship.You will receive a shipping confirmation email with tracking once your order has shipped. From date shipped depending on where you are located in the U.S. it could take 2-7 business days. (When shipping within Oklahoma shipping usually averages 1-3 business days from the time the order is processed and leaves our store). 
  • Estimated delivery time does not include holidays or weekends. Orders placed late Friday afternoon in most cases will not be processed until Monday.
  • Please know that no standard delivery time is guaranteed by USPS. Expedited 2 day express is guaranteed by USPS. 
  • If you wish to use a shipping method that requires a signature upon delivery please call us at 405-936-0680 ext 2 prior to or right after placing your order so we can choose this option! Please know you will have to be present for the delivery to sign and receive it! 

Exchanges can be brought into our OKC location or can be mailed to:

Lush HQ

ATTN: Returns

14201 N May Ave Suite 205-B

Oklahoma City, OK 73134

WE HIGHLY RECOMMEND USING A SHIPPING METHOD WITH TRACKING FOR YOUR EXCHANGE. We are not responsible for items lost in transit.

For questions regarding exchanges you may contact us via phone 405-936-0680 ext 2 or via email customerservice@lushfashionlounge.com

Click here to download our exchange form.

 

PURCHASING POLICY

Lush Fashion Lounge boutique does not allow the purchase of any of our items in bulk for the intent to resell. If an order is placed for multiple sizes in the same style our web team has the right to look into the order and refuse to ship. Our exclusive designs are the property of Lush Fashion Lounge, LLC and are produced for resale by Lush Fashion Lounge only and not for resale by any other individual or business. 

 

VENDOR EXCLUSIONS ON PROMOTIONS

Certain products are excluded from any sales, promotions, and discounts. Quay Sunglasses, PopSockets, and yard sprinklers are all excluded from any discounts. During online sales you will not see these products listed on our site as they are an exclusion from sales. 


Sizing Chart

Stay in the Know!

Sign up for our mailing list and stay up to date on new products, specials and more. First time subscribers will receive a coupon for 10% off!